PRIVACY POLICY AND DATA PROTECTION
SECTION 1
Charles Frazer Quality Meats, located at Unit 30, Avenue Shopping Centre, Newton Mearns, G776EY, is renowned for its commitment to quality and service. As part of our dedication to providing an exceptional customer experience, our website uses cookies to enhance user interaction and efficiency.
Cookies and How We Use Them:
Enhancing User Experience: Cookies help us understand how visitors use our website, enabling us to tailor your online experience more effectively.
Improving Our Services: By analyzing the data collected through cookies, we can enhance the functionality and offerings of our website, ensuring that our customers have access to the best possible online service.
Personalization: Cookies allow us to present personalized content and promotions that are more relevant to your interests.
Our cookies do not contain any personal information about you and are used to determine your browser and user preferences for our site. We believe that this can greatly assist us in providing you with the service that you desire and to enhance your browsing experience. We may also use technologies, such as our own cookies, to provide you with personalised online display advertising tailored to your interests.
Business Details:
Business Name: Charles Frazer Quality Meats
Address: Unit 30, Avenue Shopping Centre, Newton Mearns, G776EY, Glasgow.
Telephone: 0141-639-5910
Email Contact: [frazerbutchers@btinternet.com]
SECTION 2
Your Info and How We Use It
The Information We Need and How We Use It When you place an order with Charles Frazer Quality Meats via our website (www.charlesfrazer.co.uk), over the telephone through our contact centre or by post, as well as the items you have selected, we collect personal information about you to enable us to fulfil your order. The information that you share with us may be used to keep you in touch with our latest promotional offers, new products, and your account information. We may contact you by mail, email, telephone, or MMS/text. If you would prefer us not to contact you by any of these methods, or wish to change your preferences at any time, simply let us know.
We require your name, delivery address, e-mail address (if your order is placed online), credit/debit card number and card expiry date, and the three- or four-digit security code from the back of your card. We need these details to process your order and on rare occasions to inform you of any delays or problems with items in your order. Without this information, we will not be able to process your request or notify you of acceptance of your order. We request a contact telephone number too so that we may contact you urgently if there is a problem with your order or its delivery. We may, unless you advise us otherwise, pass this contact number to our couriers or other agents in case they need to contact you to arrange the processing or delivery.
When you register with us the information that you share will allow us to contact you with notifications of special offers, promotions, and other correspondence from us via mail, email, SMS, and a few times a year by telephone. You are always in complete control of how we can contact you for marketing purposes. If you don’t want to receive our marketing communications, please let us know at the time of ordering. When creating an account online, if you leave the box unticked you will receive email marketing communications via these channels. After you have registered your online account with Charles Frazer Quality Meats, you can manage your preferences for marketing communications including the frequency with which we will send them, at any time by giving us a call on 0141-639-5910. You can also opt-out of receiving emails by using the unsubscribe link at the bottom of any such email correspondence.
How We Use Your Personal Data:
To enable you to place orders for Charles Frazer Quality Meats’ products and services.
To fulfill those orders by sending you the products and services you have purchased from Charles Frazer Quality Meats and enable us to communicate with you about them.
To manage the account you have registered with us, including your preferences for marketing communications.
To improve the range of products offers and associated products and services we can offer you and to help identify new products and services in the future.
To enable us to present you with personalized offers on our website, through social media channels such as Facebook and Instagram, and by placing banner advertisements on third-party websites.
To personalize the communications you receive from us about the Charles Frazer Quality Meats products you love, unique events, and special offers and promotions including our sales.
To allow you to post links to our products on social media.
To verify your identity.
To detect and prevent fraud and other illegal activities (and to assist regulators, trade bodies, and law enforcement agencies in relation to the same).
To carry out research to better understand your views on our products and services.
To allow you to continue enjoying our customer service.
To comply with the law.
Our Lawful Basis for Processing Your Personal Data When fulfilling any orders you place with Charles Frazer Quality Meats, we process your personal data on the lawful basis of Contract. When keeping in touch with you via our marketing communications, we process your personal data on the lawful basis of Legitimate Interest.
Our Legitimate Interests Charles Frazer Quality Meats’ “Legitimate Interests” means the interests of our company in conducting and managing our business to enable us to give you the best products and services, and the best and most secure experience, whether via our website or our contact centre.
When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless you have requested us to do so or are otherwise required or permitted to by law).
For example, we have an interest in marketing our products and services to you, ensuring our marketing is relevant and timely for you. Therefore, we may process your information to send you marketing that is tailored to your interests.
It can also apply to processing that is in your interests as well. For example, we may process your information to protect you against fraud when transacting on our website, and to ensure our websites and systems where your personal data is stored are secure.
We may receive your data from third-party partners, who will have explained that your information, such as personal data, will be used for targeted advertising. These organizations will have a relationship with you or may use your data where they have a lawful reason, which may include these organizations’ own legitimate interest.
In addition to sending you marketing communications, we rely on our legitimate interests to process your personal data so that we can:
Improve our existing product range, associated products and services, and develop new ones.
Provide you with a quality customer service experience.
Protect you, our employees, and our business.
Understand your likes and dislikes, what products you want to hear about, and how best to contact you to inform you about them.
Manage insurance claims made by our customers.
Take legal action against any party in breach of its obligations to Charles Frazer Quality Meats Limited, and handling any legal claims or regulatory enforcement actions taken against Charles Frazer Quality Meats Limited.
Your use of this website signifies your consent to the collection, processing, and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above. Any changes to our privacy policy will be posted on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences.
SECTION 3
Security of your information
At Charles Frazer Quality Meats, we are committed to ensuring the security and privacy of your personal information. Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us, minimizing the risk of data interception. We adhere strictly to UK Data Protection Legislation (the Data Protection Act 2018) to protect the information stored about you from unauthorized access.
Internal Confidentiality Within Charles Frazer Quality Meats
To safeguard your privacy, we have implemented the following measures:
Access Control: Access to customer account information is restricted to employees who need it to perform their job duties.
Security Protocols: Our sales control system is secured with full login and password controls.
Regular Reviews: We periodically review and update confidentiality and database access controls, as overseen by our site administrators, to enhance the protection of your personal data.
Your email address and telephone numbers are kept confidential and will not be shared with any external parties.
SECTION 4
Your Rights
If, for any reason, you are unsure about the personal and account information we are holding in your name at Charles Frazer Quality Meats, please feel free to contact us. We will be happy to review your account and update the records if necessary. You can reach us by email, phone, or letter. Alternatively, this information can be checked and reviewed once you have signed in to your account on our website. As a customer, you have several rights under data protection laws; these are summarized below.
Your Right to Be Informed
We are committed to being transparent about how we process your personal data. This clarity is provided in this Privacy Policy, which we commit to reviewing at least once a year and updating with any changes in the way we process your data. A copy of our privacy policy is always available on our website, or you can call us on 0141-639-5910, and we will send you a copy via post.
Your Right of Access
At any time, you can request access to the personal data we hold about you and your purchases with Charles Frazer Quality Meats. You can make this request by writing to our office address, calling us on 0141-639-5910, or emailing us at [ frazerbutchers@btinternet.com]. We will verify your identity before processing your request, which we aim to complete within one month. If your request is complex, we may take up to three months and will inform you in such cases.
Your Right to Rectification
We endeavor to ensure that our records are accurate and up-to-date. If you find any inaccuracies or incomplete information in the data we hold about you, please let us know by calling 0141-639-5910 or emailing Frazerbutchers@btinternet.com
Your Right to Erasure (‘Right to Be Forgotten’)
You can request the deletion of your personal data, but this is not an absolute right. We must retain certain data to comply with legal obligations or for other specific reasons, such as fraud prevention or abuse. Upon receiving a verified request, we will delete your details within three years of your last interaction with us, in line with our product shelf life and food safety requirements.
Your Right to Restrict Processing
If you wish to receive marketing communications selectively or not at all while still ordering our products, you can update your marketing preferences by calling us on 0141-639-5910.
Your Right to Data Portability
You have the right to transfer your personal data from one organization to another. If you wish to do so, please let us know, and we will comply with your request within one month.
Your Right to Object and Rights Related to Automated Decision Making and Profiling
We personalize your experience based on your previous interactions, but you can request us to stop processing your data for marketing purposes at any time. This request can be made by calling us on 0141-639-5910 or emailing [insert your email address]. Please note that stopping the profiling may result in you no
longer receiving personalized offers and content related to the products you enjoy the most from Charles Frazer Quality Meats.
SECTION 5
With Regulators and Law Enforcement Agencies When Required to Do So by Law
At Charles Frazer Quality Meats, we are required to cooperate with regulators (like the Information Commissioner’s Office or HMRC) and law enforcement agencies (like the police or the Serious Fraud Office) in every country we operate in. While it is not a frequent occurrence, these regulators and law enforcement agencies can require us to share information with them as part of an investigation, which may include your personal data. We will disclose your personal data only when we believe that such disclosure is reasonably necessary to comply with the regulator or crime enforcement agency’s demand.
When We Think It Is Reasonably Necessary to Protect You or Us
Occasionally, businesses like ours are subject to attempted criminal activities, which can affect both us and our customers. At Charles Frazer Quality Meats, we take all reasonable steps to protect you and our business. However, there may be situations where we need to share your personal data when we believe it is reasonably necessary to:
Detect, monitor, investigate, or prevent any suspected illegal activities, fraud, or security issues.
Enforce our terms and conditions and to protect your and our rights and property.
Investigate and defend against any third-party claims or allegations.
We are committed to ensuring the safety and security of both our customers and our business while respecting and protecting your personal data and privacy.
SECTION 6
Changes to this Privacy Policy
We regularly review our privacy policy. This policy was last reviewed on january 4th 2024